Faq

From 1997 La Mercanti plans and supplies:
Office spaces and Community with exclusive collections of the most important national and international designer and Italian producers selected through a constant scouting about different forms of creativity, design, comfort, quality and observance of the regulations.

Better Office, Greater Succes. Besides having an available archive of the best Italian proposals and a qualified staff, La Mercanti offers also a professional service on stream about the plan of the spaces, the advice in the choice of the best product, and the service after-sale quick and careful.

Yes, all of the products on OfficeFurnitureItaly are authentic, guaranteed by direct and well-established relationships with designers and manufacturers. The products for sale on OfficeFurnitureItaly are all absolutely new.

The straight and historic relationship with the Italian best manufacturers (approximately 98 companies represented) allow us to offer great sales conditions.

Find the “price list indications” on each range, below on the left side. We published some quotations of standard compositions from manufacturer's price list. This can help you to have a general idea of the price level about the range you are viewing.

Discounts vary from 10% to even 40% off the list price, according to the range and quantity requested. Contact us for a quotation or for further discount.

All prices indicated in the website are in Euro.

If you need a project call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.com Send us a plan of the spaces to furnish and any kind of instructions about your aims and needs.

To browse on OfficeFurnitureItaly.com and to have more information about products you are interested in, you can use the menu by sections (toolbar on the right), the function keyword (below on the right through the introduction of a key research), the search by tag (below in the middle).

While you are browsing, to be supported about the choice call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.com.

You're very welcome to visit our new showroom and our operating office in Via Pasubio, 10 in San Benedetto del Tronto. Call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.com to fix an appointment.

Help us to improve our virtual showroom. Write us by e-mail at info@lamercanti.com to report us any error you can find or to give just an advice. Thanks.

Yes, from Italy we ship both in USA and abroad. Worldwide delivery. INCOTERMS indications, to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods: EXW - Ex Works: Customer Own shipping.
CIP (only Europe): Carriage and Insurance Paid to your address.
CIF (SeaFreight): Cost, Insurance and Freight paid to port of destination.
DAT (SeaFreight or AirFreight): Cost, Insurance and Freight paid to terminal of destination
DDP (SeaFreight or AirFreight): Delivered to your address, Insurance, Freight and Duty paid. Delivery is curbside.

Yes, the shipping costs include insurance and wooden crate packing. La Mercanti works only with qualified carriers and ensures the cargo till its final destination.

We’re excited to offer White Glove delivery service in the USA and in Europe. It includes the inside delivery, uncrate and trash removal.

Yes, we offer furniture installation service too. Our network of highly qualified installation partners is extensively trained and has first-hand experience with installing many brands. They install all products according to manufacturer guidelines and specifications as well as instructions from La Mercanti.

Our delivery times change according to the order. Every product has a different production time. Transit time depends on place of destination.

Our insurance covers damages during the transportation: it is critical that you inspect your order upon delivery. Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit.

Please carefully check the packages before the carrier leaves. If everything is alright, please sign the delivery document simply writing "subject to control".

Otherwise please open the box immediately to check the condition of the items inside (without proceeding to assembly, if any) and write the type of damage/anomaly you found on the delivery document (e.g. dented package, broken panel or intact piece).

This is VERY important. If you do receive a damaged product, please contact us straight away by emailing us with details and photos of the item to info@lamercanti.com

Please note that any damage has to be reported within 7 days after delivery if you are a company or within 2 days if you are a private.

Call Laura at our customer service to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.com.

For personalized finishes, colours and covering, call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.com telling us which products do you want to customize.

Wood is a natural material. Each trunk has its own colour and structure. Differences in shade or gloss on our wood sample collection are no reason for claims. Since wood is a natural material, slight colour differences may be possible. Solidwood parts cannot always be manufactured in the same characteristic. If items are bought in different times, there may be colour and shade differences.

The fabric or leather upholstery offered for sale on OfficeFurnitureItaly.com may not exactly correspond to the real products in terms of image and colours due to the Internet browser or monitor used.